Policies

Welcome to our online boutique! www.Shop.AdhaZelma.com features a rotating selection of items from our permanent collection.

Please visit our main website,Adha Zelma for art galleries, jewelry slideshows, company history, press coverage, and more.

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SHIPPING
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Orders are processed Monday through Friday, excluding holidays. Orders received after 12pm EST, on weekdays, weekends and holidays will be processed the next business day.

Most of the products for sale online are in-stock. However, due to the hand-fabricated nature of our products, some require longer delivery times. If products are not available in stock or available to meet shipping requirements, you will be contacted via email.

Shipping times may vary due to availability of merchandise. Orders will be shipped via UPS. The cost of shipping may fluctuate higher than the estimated costs listed below. Once orders are confirmed, we will email you your final costs and shipments will be delivered in 6-8 business days depending on your zip code. A signature is required upon delivery.

If an item is backordered, you will be notified by email of its adjusted arrival date. Orders requiring special delivery, will be charged additional fees.

At this time, we are unable to ship to international destinations, P.O. Boxes, APO addresses or US territories.

We ship UPS Ground, 3-Day Air, 2-Day Air, and Overnight (excluding Sat. delivery) to the United States. (For international orders, please email or call 1-888-465-2269). We require a physical address as UPS will not deliver to P.O. boxes.

Estimates based on 1 lb. package insured to average product cost value. Heavier or more expensive packages will incur higher charges.

Shipping to United States:(excluding AK,HI,PR)

Method
UPS Ground – $12.00
Approx. Time to Delivery: 2 days within NY, 5-7 business days elsewhere

3-Day Air – $16
Approx. Time to Delivery: 3 business days

2-Day Air – $20
Approx. Time to Delivery: 2 business days

Overnight – $35.00
Approx. Time to Delivery: Next business day by 4PM

You will receive a tracking number via email at the beginning of the shipment.

Please contact Fedex to inquire about delivery delays. All packages are insured for their value, up to $1,000. Claims for losses or damages that occur during shipment should be submitted directly to UPS.

Please note; all our pieces are hand made in the Adha Zelma studio. If you need an item to be delivered on a specific date please contact us.

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PAYMENT
 & TAXES
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Residents of the state of New York will be charged an additional 8.375% for NY sales tax. All payments are stored, transmitted, and processed exclusively by PayPal, not by Adha Zelma Jewelry or any other third party. Please visit www.paypal.com for more information about your secure transaction.

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RETURNS

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Adha Zelma Jewelry is handcrafted with skill, sincerity, and materials of superior quality. Our products are guaranteed to withstand a reasonable amount of wear and tear. Please read item descriptions carefully – noting dimensions, sizes, chain lengths, etc – to be sure the item is to your taste, as we only accept returns for faults related to craftsmanship. If you are dissatisfied with the performance of your Adha Zelma purchase, please contact us at service@adhazelma.com within 14 days of receipt and we will repair or replace it at no charge.
Returned items can be shipped to the following address, at the customer’s expense. (The replacement item will be shipped at no cost.) Adha Zelma Returns / 138 7th Ave Suite 3R / Brooklyn NY 11215

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MAILING LIST

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Members of the mailing list will receive announcements about new selections, sales promotions, and general news from Adha Zelma Jewelry.

Contact information obtained from mailing list submissions will not be shared with any third parties.
thelist@adhazelma.com

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CONTACT US

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We want to hear from you! We invite your comments on all aspects of the Adha Zelma experience. Please email us day or night at service@adhazelma.com

Adha Zelma
138 7Th Ave
Suite 3R
Brooklyn, NY 11215
718.638.2822